Returning an online order
Notify us by email or phone and provide your order number.
The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
- The product must not be installed or used beyond ordinary inspection.
- Packaging, labels and included items should be preserved where reasonably possible.
- Direct return transport costs are paid by the customer unless the product is defective or was supplied incorrectly.
Conforming goods bought on site
Motorium voluntarily considers the return or exchange of an unused product bought on site within 3 calendar days, provided the product, packaging, labels and included items are undamaged.
This additional policy does not limit statutory rights relating to defective or non-conforming goods.
Proof of purchase
Please provide proof of purchase such as a fiscal receipt, order number, invoice, bank transaction or other reliable evidence.
Business customers
Returns and exchanges for purchases made in a company name are handled according to the contract, invoice and terms agreed by the parties.